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Gurobi is a complex product, and some components and settings require expert knowledge. Whether you are migrating from a different solution or starting a project from scratch, we are happy to answer your “how to” questions and point you to the right resources.
Common customer requests:
While we make the full-featured version of our product available to the academic community at no cost, we cannot provide academic users one-on-one support beyond assistance with licensing and installation issues. Please visit the Help Center for assistance.
Gurobi is preconfigured with settings that generally work well across a broad set of models. However, it is likely that for a specific set of models, we can find specialized settings that perform even better. We search for such settings by combining our deep understanding of the solver with the power of a large computing cluster.
Common customer requests:
Using software libraries the right way can make a significant impact. We can help you use our APIs efficiently, thereby reducing the time required to construct and interact with the model.
Common customer requests:
Modern applications leverage the power of scalable virtualized environments—but not all of these environments fit or scale well for optimization applications.
Whether you are building a new optimization application or updating an existing application, we can recommend architecture deployments that satisfy your technical needs. We make sure you are comfortable with any migration processes involved, and we can assist during upgrades to reduce the risk of service interruptions.
Common customer requests:
As you develop your optimization application, you may encounter questions like why the solver behaves in a certain way or how a change to the model leads to a particular outcome. We can help you understand exactly what is happening.
Common customer requests:
After successfully tuning your models to achieve the best performance on your hardware, you may want to assess if further solution time reductions are possible. You are considering different ideas, such as reformulating your model, exploiting the knowledge of your problem, etc. We can help you by engaging in technical discussions based on your ideas and use case. Our goal is to make your implementation efforts more effective and get the most out of the solver.
Common customer requests:
